Help & FAQs

Go to Settings and find the Change Email section. Enter your new email address and your current password to confirm. A verification link will be sent to your new email — click it to complete the change.

Go to Settings and find the Change Password section. You'll need to enter your current password and then choose a new one (minimum 8 characters). If you've forgotten your current password, use Forgot Password on the login page instead.

In Messages, hover over any message you've received and a 🚩 flag icon will appear. Tap it to report the message. You'll be asked to choose a reason (harassment, discrimination, spam, inappropriate, or other). Our team reviews all reports and you'll receive an email update once we've looked into it. The sender is not notified that you've reported them.

Go to Settings and choose Deactivate Account. This hides your profile from searches and prevents anyone from messaging you, but keeps all your data intact. You can reactivate by simply logging back in.

This is useful if you're going on holiday, taking a break from freelancing, or just want to pause activity without losing your profile.

Go to Settings and choose Delete Account. You'll need to enter your password to confirm. Your account is deactivated immediately and permanently deleted after 7 days. You'll receive a confirmation email with a link to cancel the deletion if you change your mind. After 7 days, all your data is permanently removed and cannot be recovered.

Email us at support@barberplace.co.uk. We aim to respond within one business day. Please include your registered email address and a description of your issue so we can help as quickly as possible.

Yes. On the login and registration pages, tap Continue with Google. We only receive your name and email from Google — no passwords are stored by BarberPlace. If you already have an account with the same email, you'll be logged into it automatically.

BarberPlace ranks barbers using an activity + profile completeness scoring system. Salons see the most engaged, ready-to-work barbers first — not just whoever signed up longest ago.

💡 Your years of experience never affects your ranking. A brand new barber who logs in regularly and keeps their profile complete ranks exactly as well as a 10-year veteran with the same engagement. We rank activity and effort, not tenure.

⚠️ You must have availability dates set to appear in search results at all — this isn't a ranking boost, it's a requirement. Salons search by date, so without availability set you simply won't be found.

Go to your Profile and scroll to the Availability & Blocked Days calendar. Tap a start date, then an end date to set your availability window. Switch to Block Days mode to mark specific days within that range as unavailable — useful for days off, other commitments, or holidays. Your reasons for blocking days are private and only visible to you.

Go to your Profile and tap your photo (or the placeholder if you haven't uploaded one yet). Select a new image from your camera or gallery — JPG, PNG, and WEBP are supported up to 10MB. Your photo is displayed to salons on search results and your profile. A professional, clear headshot significantly increases the number of salons who view your profile.

You'll receive a push notification (if enabled) and the message will appear in your Messages inbox. The unread count badge will show on your navigation bar. Reply directly through the app — all communication stays on platform for both parties' records.

You set your own travel radius on your profile (5, 10, 20, 30 or 50 miles). Salons can then filter by their location and your profile will appear in their results if you're within their search radius AND within your own travel radius. Make sure your postcode is verified so the distance calculation is accurate.

Enter your postcode and select a travel radius and date range. BarberPlace shows you barbers who are available during your dates, within the distance you've chosen, ranked by how active and complete their profiles are. Use the 🔥 Available Soon toggle to filter to barbers whose availability starts within the next 14 days.

After running a search, tap 💾 Save this search & get email alerts below the search button. When a new barber registers who matches your saved criteria, you'll receive an email notification. You can manage your saved searches (turn alerts on/off, re-run, or delete) from the same panel on the search page.

Tap a barber card in search results to open their profile, then tap the ❤️ Save button. Saved barbers appear in your Saved tab so you can find them quickly later. To remove a saved barber, tap the ✕ Remove button from your saved list.

After registering, your salon account is reviewed by our team — typically within 24 hours. You'll receive an email once approved. This process exists to ensure barbers on BarberPlace are only contacted by genuine salon businesses. Once approved, you have full access to search, message barbers, and create offers.

Open a barber's profile from search results and tap Send Message. This starts a conversation in Messages. Be professional and specific — introduce your salon, the dates you need cover for, and what the role involves. Barbers are more likely to respond to messages that give them the context they need to make a decision.

Offers let you post opportunities to multiple barbers at once — useful for recurring positions, chair rentals, or ongoing freelance work. Go to Offers → Manage Offers to create one. You can target all barbers or specific individuals, set an expiry date, and track responses (Interested / Not Interested).